Where do you ship?
We’re happy to offer FREE worldwide shipping!
Where do you ship my order from?
We ship from different sweat-free factories all around the world. So, please expect your items to be shipped separately if you order more than one item.
When will my order ship?
Orders placed Monday through Friday are shipped within 2-3 business days.
Orders placed on national holidays are shipped within 3 business days.
Orders placed Saturday or Sunday will ship the following Monday (excluding national holidays).
How can I track my order?
You’ll get a shipment notification email with a tracking number as soon as your package ships.
How long does international shipping take?
Once your order is shipped, we estimate you will receive your order within 7-20 business days of its ship date. Shipping times may vary, but rest assured we work our hardest to get you your order as quickly as possible. Please note, we do not ship on the weekend or holidays.
IMPORTANT HOLIDAY PROCESSING & COVID-19 SHIPPING DELAYS
Due to increased demand please allow an additional 3 business days to process your order, prior to shipping. In addition, please note Domestic and International carriers are operating with an expected delay of an additional 5-10 business days on top of already defined transit times due to COVID-19. Certain locations, especially larger cities, are experiencing additional delays due to labor shortages.
Shipping Updates for international Orders
Domestic and International shipping is experiencing a general slowdown across the board regarding both shipping and tracking information. Please allow 72 hours after fulfillment for tracking information to display properly.
When will I receive my order?
Due to the impact of COVID-19 please expect shipping carrier delays for both domestic and international orders. This includes expedited orders. While we do not have exact timing for delays at this time, we are monitoring the status closely and will keep you posted about when your order will arrive. If you purchased internationally and your order status hasn’t changed between 7-14 days from the last tracking update we will consider the package lost. If you have further questions, or if you would like to cancel your order, please email firstname.lastname@example.org.
Can I change or cancel my order?
We do our best to process orders as fast as possible, however, if you wish to change or cancel an order after you’ve submitted it, please contact us and we’ll do our best to find the best solution.
If after two attempts delivery of your parcel becomes impossible, we will try to find a safe place to leave it, and will also leave a note to let you know where your parcel is and how to pick it up. If you are not going to be in the place of delivery at the convened time, please contact us to agree on another delivery date.
If 15 days after your parcel is available for delivery the parcel has not been delivered for reasons not attributable to us, we will understand that you want to cancel the agreement and it will therefore be terminated. Following said termination we will refund you the price paid for such products as soon as possible and in any event within a maximum of 30 days from the date in which we deem the agreement to be terminated. In such case, we will be authorised to charge you the transportation costs arising from the shipping and termination costs.